Booking Terms and Conditions

Check-in/Check-out

Rooms will be available from 3:00pm on the afternoon of your arrival and we ask that rooms are vacated no later than 11:00am on the morning of your departure. Early check-in is only available by prior arrangement with Reception and subject to availability.

Should you not arrive until the evening, please note that check-in closes at 10:30pm. If you are delayed, please telephone so that special arrangements can be made.

Property

All valuables that are brought to the property are done so at the guest’s sole risk, the property and the management accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safe keeping of any such items. Parking in our car park is done entirely at the owners’ risk.

The property operates a strict no smoking, no vaping and no drugs policy in all areas including bedrooms, public areas, toilets, bathrooms, bar area, corridors, and restaurant.

Regular checks are carried out by staff members to check for damages caused by guest or pets staying in the bedrooms, a charge of up to £1,000.00 will be levied to any guest that has been found abusing the Inn policy or has caused significant damage to the Inn carpets and furnishings.

We ask that all guests respect our premises, our local environment and our neighbours when arriving at or leaving our property.

Reservation Policy

Payment & Cancellation Policy

A credit or debit card is required when booking as payment is taken in full. There will be no cancellation charge if the booking is cancelled no less than 8 days before arrival. If the booking is cancelled later, or in the case of a no-show, the full booking value will be retained. Refunds for valid cancellations will be processed within 7 days of the cancellation date. Cancellation references should always be kept as proof of your cancelled reservation.

Cancellations due to Covid-19 will be upheld but please be aware that we may ask for documentation supporting a refund request.

 

COVID-19 UPDATE

Staying with us Safely

Thank you for choosing to stay with us at The Crown Inn. The safety of our Guests and team members is incredibly important to us, and we continue to carefully study the latest government guidance and legislation to familiarise ourselves with how this affects our pub, restaurant and hotel guests.

We continue tocarry out rigorous cleaning regimes to make sure that your stay with us is safe and enjoyable.

Face-coverings

In accordance with Government guidance as of Thursday 27th January 2022, face coverings are no longer a legal requirement in the public areas of our hotel for staff or guests. This is now a personal choice, and we support our guests and staff who choose to wear, or not to wear, a face covering.

 

Housekeeping

We directly employ all our housekeeping team, helping us to ensure that they are delivering the necessary levels of hygiene and cleanliness. All cleaning and disinfecting in your room is done using industrially recognised chemicals from Zenith (leading cleaning & hygiene product suppliers for both hospitality and healthcare) and we are paying special attention to door handles, TV remote controls and other key contact points throughout your bedroom.

The Bar and Restaurant

Some social distancing measures will remain in place in public areas, where possible.

We have reduced the number of tables in the restaurant, lounge and bar and carefully control our bookings to allow for the comfort of diners.

 

Hand sanitising stations are at the entrance and throughout the pub and service areas.

We will continue to offer you the warmest welcome and are delighted to see you. We ask that all our guests comply with our efforts and measures to prevent both transmission and onward contamination of the COVID-19 virus.